The following terms apply to all promotional codes, unless otherwise stated.

To redeem the promotional code, code must be applied at checkout. We are not able to retro apply codes once an order has been placed/processed. Code is valid for one time use per one customer. No rain checks are available for items out of stock. Offer cannot be used in conjunction with any other promotion. Promotion cannot be applied to previous orders.

Please visit our Terms and Conditions page.

You can also contact us at info@inkandwaterskin.com for more information.

As we have redesigned our website, you will be required to create a new account.

We still have access to your previous account details on our backend.

Any orders placed on our newly designed website will be stored under your new account information going forward. If you have any questions, please contact us at info@inkandwaterskin.com.

We ship from Australia to most countries worldwide. Due to regulation updates, we are unfortunately no longer able to ship to the European Union (including the United Kingdom), Russia, Turkey, and North Korea. For more information, please visit our Shipping Page.

Upon completing your purchase, a confirmation email and invoice will be forwarded to the email address provided at time of ordering. Be sure to check your junk/spam folder. For further information, please contact us at info@inkandwaterskin.com

We aim to dispatch orders within 1-3 business days, however delays may be experienced during peak promotional times. Please visit Australia Post for a delivery ETA or contact our Customer Experience team at info@inkandwaterskin.com.

For any more shipping information, please visit our shipping page or email us at info@inkandwaterskin.com

Only items purchased on the INK&WATER website can be returned for a refund or exchange. Unfortunately, we are unable to accept items purchased from a retail partner. If you have purchased an item from a retail partner, please contact the original retailer directly.

If you are not completely satisfied with your order, that’s ok – you have up to 14 days from the date of purchase to return your product, subject to the below.

• If the product is unused and in saleable condition, we can refund you in full using the same method of payment as your initial purchase or exchange it for an alternative product. 
• If you’ve used less than 10% of the product, we will happily offer an exchange for an alternative product. If you’ve used more than 10% of the product, we are unable to offer a refund or exchange. 
• We are unable to exchange or refund gift vouchers or promotional items.
• All returned products will be inspected by our Returns Team upon arrival back to us. You are responsible for any additional return shipping charges.

If you have any concerns regarding a recent purchase or would like further assistance regarding any of the above, please contact us at info@inkandwaterskin.com as soon as you can with your order number and details of your enquiry or purchase.

If you are not completely satisfied with your order, that is okay. You have up to 14 days from the date of purchase to return your product, subject to our terms and conditions. Please email us at info@inkandwaterskin.com to start the returns/exchange process.

All orders and applicable shipping costs are in Australian Dollars (AUD).

If you have an existing account, please anticipate a system-generated email in your mailbox, you will be able to reactivate your account by following the direction in the email.

​If you don’t have an account, create an account and we will guide you with the set up.

Our improved navigation helps you effortlessly browse through our collections.

Samples will now be automatically added to your cart with all orders so you can try new products with ease!

If you're already subscribed, your subscription has carried over.

Your privacy is a top priority for us. All personal information is stored securely and used solely for providing our services.

We're here to help, please email us at info@inkandwaterskin.com.

Contact us if you have any questions regarding on your account!